2022年11月10日,

许多公司推测他们的技术是最好的知识管理解决方案。组织采购这些技术的最大挑战之一是确定哪些公司会兑现这一承诺。这个奖项了为客户提供创新技术解决方案的组织实施和整合知识管理实践到他们的业务流程。获奖组织展示了它超越仅仅提供技术与客户共同努力,确保技术和知识过程嵌入到工作过程。换句话说,它可以帮助组织实现积极的业务结果。周四KMWorld 2022会议期间,11月10日公里灯塔被宣布为获胜者的承诺奖。2022公里2022公里承诺奖得主:公里灯塔公里灯塔是知识管理SaaS公司支持全球领先企业提供准确和一致的知识。解决方案使员工、代理和客户提供实时访问知识来提高客户和员工的经验。挑战公里灯塔已经部署了其技术在全球范围内跨多个行业。TechStyle时尚集团既是一种时尚和科技公司拥有超过600万VIP会员。公司包括众多的品牌包括JustFab FabKids ShoeDazzle, Fabletics,包括合资企业与蕾哈娜和凯文·哈特。 The company needed a platform which to support fast changes every month to keep up with its hypergrowth. Strategy TechStyle Fashion Group implemented the KMS Lighthouse technology across its organization, with 100% of their employees from agents, business managers, and trainers, to quality specialists using Lighthouse every day and confirming all important knowledge updates. Across their agents they are now accessing all information required in 30 seconds or less and with no clicks compared to their previous platform. This is equating to massive wins for their thousands of global employees and thousands of member interactions. Results By implementing KMS Lighthouse’s solution, TechStyle has achieved its goals of developing knowledgeable teams to make their member experience seamless. The importance of this was escalated throughout the pandemic due to the high level of customer contacts and a fast deployment was paramount. KMS Lighthouse supported Techstyle to achieve this and kickoff to production was in less than 45 days which helped the shift from the office to work from home as Lighthouse helps the teams get knowledge anywhere they are, this included their retail stores in Honolulu, Hawaii to teams in the Philippines working from home across on laptops, mobiles, and tablets. Within a year of deploying the KMS Lighthouse solution TechStyle saw a 18% reduction in call handing time and a 25% reduction in the average time spent on an online chat as well as a 75% reduction in training and onboarding for new agents. KMS Lighthouse has supported numerous global enterprises over the last years particularly with the digital transformation and rapid transition to support hybrid working. KMS Lighthouse has assisted Bank of America to deploy a new implementation for technical support teams, Marks & Spencer to drive automations, and Delta Dental to enable agents to provide consistent answers to customers. KMS Lighthouse’s teams are helping organizations globally with leading technology, knowledge focus and experts providing guidance and support during these rapidly changing times. Free